Information, Terms & Conditions
Please note that Karyn Wendell independently owns and
operates the company that you are booking your tour with. By making a deposit for your tour you accept
all of the following terms and conditions:
RESERVATIONS: Reservations will be held for 7 days pending receipt of
CANCELLATION PROTECTION AND CHARGES
One Day tours—Refunds
will only be issued if your seat can be sold.
Overnight and Destination Tours--require the purchase of trip cancellation/waiver
insurance. Refunds will be made based on
the terms and conditions of the protection policy. A full description of protection policy/waiver
will be furnished upon request prior to your tour. Cancellation
Waiver Protection/Trip Insurance is included in all overnight motor coach
tours, cruises, land/jet tours.
Passengers who do not wish to purchase this insurance must sign a waiver
declining coverage and will be responsible for any and all fees and losses associated
with cancellation of tour. **Special
cancellation policy applies to all programs that require tickets such as
theater, baseball and other ticketed admission fees that are purchased in
DOCUMENTS AND CONFIRMATIONS
Confirmations for day tours
programs will be mailed 2-4 weeks prior to the tour. On all overnight tour departures, documents
such as baggage tag, itinerary and boarding pass will be mailed or delivered no
later than 14 days prior to departure. On
all coach overnight programs your boarding pass will list departure point and
time of departure. Please check your
documents carefully upon receipt. It is
the tour participant’s responsibility to provide all necessary documents for
visiting foreign countries. This includes proper spelling of legal names and
birth dates; passports and visas when required.
Karyn Wendell will not be held liable for a tour participant’s losses
due to a failure to proof read and provide proper travel documentation.
RIGHTS AND RESPONSIBILITIES
Should it be necessary to
change itineraries, Karyn Wendell reserves the right to substitute travel
arrangements of equal value. Karyn
Wendell is not responsible for any delays due to traffic, weather or mechanical
difficulties. Karyn Wendell acts solely
as an agent in arranging restaurant, hotel accommodations attractions and other
services. Karyn Wendell does not assume
any liability for injury, delay, damage, loss or accident due to any act,
negligence or default of any person or company rendering services on any
tour. Karyn Wendell also reserves the
right to refuse to transport a person or persons under the influence of
intoxicating liquor or drugs, or who is incapable of taking care of him or
herself or who conduct is such or likely to be such as to make him or her
objectionable to other passengers. It is
the responsibility of the tour participant to be on time and incur any expenses
associated with their tardiness. Karyn
Wendell reserves the right to depart without tour participants who are tardy.
DEPARTURE POINTS AND PARKING
Karyn Wendell reserves the
right to change a departure point based on participation of tour. Departure points listed on confirmations are
for passengers boarding. Karyn Wendell
does not own, operate or mange the pickup locations and cannot be liable for
vehicles that are towed, stolen or damaged.
There is an “open seating
policy” on all driver-escorted tours. Karyn
Wendell reserves the right to hold “sections of seats” based on tour
participation or other pick up locations.
On day trips we request that you keep your original seat for the entire
day. A reservation for one of our tours
is for one seat. Any special seating requests
should be submitted in writing at the time of your reservation. We do our best to accommodate passenger seating
requests but cannot guarantee them. On
all escorted overnight programs seat rotation will normally occur daily in a
pattern established by the tour director.
ROUTING ON MOTORCOACH TOURS
The order of pickups and
drop offs is determined to be the most convenient possible when considering the
destination. Vehicles other than motor
coaches may be used to transport participants to a centralized location to
boardmotor coaches for the trip. Generally, the return route will be the reverse
of the departure route. Karyn Wendell
reserves the right to change a pick up location at any time. Based on traffic patters the motor coach
driver will determine the best route to be taken.
BAGGAGE AND PERSONAL BELONGINGS On all overnight programs each tour participant is
entitled to one piece of luggage plus a carry on. Air carrier luggage and
carry-on restrictions apply and are the responsibility of the tour
participant. Baggage fees imposed by air
carriers are the responsibility of the tour participant. Each tour participant is responsible for
their belongings. Karyn Wendell will not
be liable for loss, damage or theft of personal property and luggage.
MOTOR COACH SAFETY
Standingor moving about a motor coach while it
is moving is at the tour participant’s own risk. Tour participants should use the hand rails
when getting on and off the motor coach.
Tour participants should not speak to the driver while the motor coach
is moving unless necessary and tour participants should refrain from talking on
cell phones—especially when direction is being given by the driver or tour
guide. SMOKING--Karyn Wendell has a no smoking policy on all
tours. ALCOHOL--drinking alcohol is not permitted on
the motor coach. The towns of
Barnstable, Mashpee and Yarmouth prohibit drinking on town property.
participants agree that any dispute concerning, relating or referring to this
contact or trip literature concerning any trip shall be resolved exclusively by
binding arbitration according to the rules of the American Arbitration
Association in Massachusetts.
Substantive Massachusetts Law will govern such proceedings.
Please click on the PDF File below to print or download a copy of our policies.